Crash and Smash Return Policy
Items must be returned within 7 days of delivery date. The purchase must be returned in re-saleable condition in the original packaging. All returns will be charged a 20% restocking fee based on the total amount of sale of the item. This does not include shipping.
All parts are checked and double packed prior to delivery. You have 48 hours from the time you receive your package to contact us if your part is damage during shipping.
The carrier must pick up original part in original packing, in order to ship out another package or to receive a refund or credit. Refunds and credits will not be issued until we have original package.
If the wrong item was shipped due to us (Crash and Smash), the incorrect item will be picked up and replaced with the correct item at no extra charge to the customer.
If the customer purchased the wrong item. (ex. ordering a left headlight when needing a right). We will reissue the correct item. Customer will be responsible for all shipping fees accrued to and from their delivery location in order to receive new part.
Once the item has been ordered and a tracking number received from shipping company, Crash and Smash is not held responsible for lost or stolen items. The customer reserves the right to request a signature upon receipt, however C & S will not automatically do so. No new orders will be re-shipped until a claim has been reported and the shipping company has investigated & confirmed through the driver that package was lost or stolen.
